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Information for patients

Welcome to our practice. We aim to make your experience as smooth, informed, and supportive as possible.

Below you’ll find information about our appointment fees and arrangements, how to make the most of your initial appointment, telehealth consultations, fees, preparation for surgery, and privacy, data and communication aspects. 

Appointment fees
  • The standard initial consultation fee is $335, payable on the day of your appointment.
  • With a valid GP referral, eligible patients will receive a Medicare rebate (currently ~$88.40).
  • If you’re insured under TAC, there is a consultation reimbursement available from TAC – typically covering around two-thirds of the cost. Speak with your insurer or claims manager to find out the current consultation rebate amount. Dr Tomlinson is not currently seeing WorkCover patients.

You can request an appointment via phone, email, by completing one of our online webform applications or via HotDoc

We require that all patients provide a referral before we will confirm an appointment booking with Dr Tomlinson. 

Ear molding appointments with Nurse Beth do not require a doctor’s referral and are not eligible for Medicare rebates.

Preparing for your appointment

Please upload all requested information at least one business day before your appointment.

This assists us in having the necessary information, including access to imaging and test results, available for your consultation. It also allows Dr Tomlinson to read the information prior to your appointment.

Our patient registration forms (https://jilltomlinson.com/home/for-patients/forms/) lead you through this process. Please provide the requested information to our office in advance of your appointment, not in a folder of information to Dr Tomlinson at the start of the consultation.

Five things that make the difference

1. Complete your patient form

One form covers everything we need: your registration details, your privacy consent, your photography consent, and where you have had any scans or tests.

Completing it early lets our administrative team enter your details into your file before you arrive, so your consultation starts with Dr Tomlinson rather than with a clipboard.

If you would prefer to complete it on paper, you can download the form as a PDF and return it to info@jilltomlinson.com.

Please take care with the questions about scans and tests

This is the part patients most often rush, and it is the part that most often costs a second appointment.

Tell us what imaging or testing you have had, where it was done, and roughly when. Even an approximate date helps.

Please do not assume the results have reached us. We have no way of knowing what tests you have had unless you tell us, and radiology providers will not release images or reports to us without your details and a specific request. If we know in advance, we can chase them before your appointment instead of after it.

2. Send us your referral

We need a current referral before your appointment. It lets us triage urgent conditions quickly, work out whether a telehealth consultation would suit you, and identify anything worth arranging before you are seen.

Your GP may have sent it already. If you are not sure, email a copy to info@jilltomlinson.com.

3. Read your appointment confirmation email in full

Your confirmation email contains information specific to your appointment, and often links to information about the conditions or treatments that may be discussed. It is worth reading properly rather than skimming.

4. Write down your questions

It is easy to forget a question in the room and remember it in the car park. Write your questions down beforehand and bring the list with you. There is no such thing as a silly question.

5. Arrive five minutes early

Arriving a few minutes early gives you time to settle and means your consultation can start on time and run its full length.

If you are running late, please phone us on (03) 9427 9596. We will always do our best to see you, though a late start may mean a shorter consultation.

Why we ask for this in advance

We are not asking for paperwork for its own sake. When we have your form and referral before you arrive, we can often do things for you that would otherwise be impossible.

You may be seen sooner

If your referral shows a condition best treated early, we can move your appointment forward. We cannot do that if we have not seen it.

Your imaging is ready on the day

Chasing scans takes time. Done in advance, it means Dr Tomlinson can discuss your results with you rather than search for them during your appointment and ask you to come back for another appointment to discuss them.

Fewer repeat appointments

Almost every reason a patient needs a second appointment before anything can happen is a reason that could have been resolved beforehand.

The full detail

Offering you an earlier appointment: If your condition is best treated early, or needs urgent attention, seeing your referral lets us identify that and bring your appointment forward.

Confirming we can access your radiology images: Please do not assume the radiology provider has sent your images through, that Dr Tomlinson has access to them, or that we have a way of knowing what tests you have had. If we know you have had x-rays, a CT or an MRI, we often need to telephone the provider to gain access. To do that we need your details, the date and place the imaging was performed, and what was performed. Handled beforehand, this can save you a second visit.

Requesting records of previous surgery: If you have had surgery before, we may contact you to complete an authority to release treatment information. That lets us request records from your previous surgeon or the hospital where the surgery was performed.

Telling you early if we are not the right practice: There are conditions Dr Tomlinson does not treat. If your referral is for something outside her practice, it is far better that we tell you before your appointment than that you find out during it.

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Telehealth consultations are conducted via our virtual clinic.

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We keep a number of emergency appointment slots free each week, and earlier times open up whenever another patient reschedules. There are two ways to take one: book it yourself, or ask us to add you to our cancellation list.

If this is a medical emergency

Do not wait for a cancellation. Go to your nearest emergency department, or call 000.

How earlier appointments come up

Reserved emergency slots
We hold a number of appointments free each week specifically for urgent problems, so there may be some capacity even when the HotDoc appointment diary looks full.

Cancellations
Earlier times open up whenever another patient reschedules. Sometimes that happens with only an hour or two of notice.

Book it yourself
Current availability, including our reserved emergency slots, is visible on HotDoc. If a time suits you better than your existing appointment, you can move yourself into it. This is the fastest route and it works at any hour of the day.

Please note: HotDoc only displays the next three months. Appointment types that are fully booked over that period will not appear as available. To book further ahead, contact us by phone or email.

Getting on our cancellation list

Our team keeps a cancellation list and works through it whenever a gap opens up. For the list to work in your favour, we need three things from you.

1. Your scans and reports
Especially if you have an injury or a fracture. Send us copies, or tell us where and when the imaging was done and we will request it.

2. Your completed patient form
This gives us your contact details and history. Without it we cannot assess how urgent your problem is.

3. Your availability, in detail
Tell us exactly how much notice you need and which days you can come. Vague availability is hard to match.

Be specific about your availability
The more precise you are, the more likely we are to find you something. For example:

  • “I can come any day with 90 minutes’ notice”
  • “I need two days’ notice”
  • “I’m only free on Mondays and Thursdays”

We have filled appointments with an hour’s notice. We can only do that for patients who have told us it would suit them.

How we decide who is seen first
We prioritise patients with emergency or urgent conditions. Dr Tomlinson personally reviews the referral from your doctor, any imaging you have sent us, and your patient form in order to assess how urgent your problem is.

This is the practical reason we ask for those things early. Without them there is nothing for her to assess, and you cannot be prioritised on a list you are effectively invisible on.

  • Cancellation Policy: Please give at least one business day’s notice if you need to cancel or reschedule. Cancellations within 24 hours incur the full consultation fee.
  • Late Arrival: If you’re late, your consultation time may be reduced, and out of courtesy to other patients we may ask you to rebook.
  • We use secure systems (HealthLink, MedicalObjects) for encrypted messaging with other healthcare providers.
  • We’re registered to access My Health Record.
 
When you complete the relevant patient registration form: 
  • You’ll be asked to acknowledge our privacy policy, which explains how your personal information is collected, stored, used, and shared.
  • You’ll have the opportunity to place restrictions on the use of any photographs taken during your treatment.
  • You’ll be informed about our use of SMS reminders and digital scribes – if you wish to opt out of these please advise our office.
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If Dr Tomlinson recommends surgery to you our administrative staff will provide you with a detailed surgery fee estimate after your consultation, including the relevant item code(s).

We are unable to provide you with a fee estimate for hospital surgical procedures until after your consultation with Dr Tomlinson. We advise all patients to confirm their insurance eligibility and rebates with their insurer. Different insurers pay different rebates for the same operation, but our surgical fee does not depend on which insurer (if any) you have. 

If you are eligible for a See and Treat procedure we will provide you with a procedure fee estimate after Dr Tomlinson has received your completed online application

Fees and informed financial consent

Informed financial consent means you understand the likely cost of your care, and the rebates that may apply, before you decide to proceed.

We aim to give you clear, written information about our fees so you can make confident decisions about your treatment. Informed financial consent is encouraged by the Australian Government and the Australian Medical Association. You can read more using the resources at the bottom of this page.

Consultation fees

An initial consultation with Dr Tomlinson is currently $335.

A Medicare rebate applies to eligible patients, so your out-of-pocket cost is the difference between our fee and the rebate. Different (higher) rebates are paid by DVA, WorkCover and TAC.

Your surgical quotation: what it includes and when you receive it

If Dr Tomlinson recommends surgery, you will receive a written fee estimate. This is prepared after your consultation, once the following are confirmed:

  • the planned operation and the relevant Medicare (MBS) item number or numbers
  • any implant or device required
  • any third-party services needed, such as anaesthetic, radiology or pathology

Your fee estimate will set out our fee and estimated rebate amounts. Rebate figures are estimates. Your final Medicare rebate, and any private health insurer rebate, are confirmed by Medicare and your insurer based on your level of cover.

Our fees and your insurer

Private health insurers pay different amounts for the same procedure. Our fees do not change based on which insurer you are with.

We charge the same fee regardless of your health fund. Any difference in your out-of-pocket cost reflects your insurer’s rebate, not our fee.

Other costs in your care

Depending on your treatment, you may receive separate accounts from other providers involved in your care. These are billed independently of the practice.

  • Anaesthetist: if your procedure needs an anaesthetist, their fees are set by them and vary between anaesthetists.
  • Radiology: you may choose your own radiology provider and can discuss their billing with them directly.
  • Pathology: histopathology for our patients is handled by Histolab. Information for patients is available on the Histolab patient information page (https://www.histolab.com.au/patients/). Microbiology for our patients is handled by Melbourne Pathology.

Why we don’t provide surgical fee estimates without a prior consultation

We are not able to provide surgical fee estimates to people who email or phone requesting a figure. This is not a barrier we put in your way.

An accurate estimate depends on the specific Medicare item number or numbers for your planned operation, and on your individual circumstances. These are only known after Dr Tomlinson has assessed you. A figure given without them could be wrong, which would defeat the purpose of informed financial consent.

The way to receive an accurate written quotation is to book a consultation. Our consultation fees are set out above.

Helpful resources

Two independent resources can help you understand medical costs:

  • Medical Costs Finder (Australian Government Department of Health): typical costs for common private specialist services. It is a guide only and is not a quotation for your care.
  • AMA Guide to Informed Financial Consent (Australian Medical Association): a plain-English guide, developed with medical colleges, explaining costs and the questions worth asking.

Discuss fees with our team

Contact us to schedule an appointment with Dr Tomlinson, or book via HotDoc (https://www.hotdoc.com.au/medical-centres/richmond-VIC-3121/dr-jill-tomlinson/doctors)

If you are paying for your own treatment, whether because you don’t hold private health insurance, your policy excludes this procedure, or you have chosen to self-fund, we can help you understand the full cost of your care before you go ahead.

Your total cost has three parts:

  • Surgical fee, quoted by our rooms
  • Hospital fee, quoted by the hospital
  • Anaesthetic fee, quoted by your anaesthetist (unless your procedure is done under local anaesthetic alone, in which case there is no anaesthetic fee)

We will help you gather estimates for each of these so you know your likely out-of-pocket cost before your admission.

Hospital fee estimate

Your procedure will take place at The Avenue Hospital. We will request a hospital fee estimate on your behalf, which will include any device or prosthesis Dr Tomlinson has listed for your procedure.

As a self-funded patient, The Avenue requires that the estimated hospital costs be paid by you, or your nominee, prior to or on admission to hospital.

For questions about self-funding your treatment with The Avenue, contact:
Sheryl Vail VailS@ramsayhealth.com.au

Payment information for The Avenue Hospital is available here: The Avenue Hospital – Payment Information (https://www.theavenuehospital.com.au/For-Patients/Payment-Information#pay9)

Anaesthetic fee estimate

If your procedure requires a general or regional anaesthetic, or sedation, we will request a fee estimate from your anaesthetist.

Our anaesthetists are independent practitioners and each sets their own fees. This means your estimate will reflect the individual fee of the anaesthetist allocated to your procedure.

Local anaesthetic only: some procedures can be performed under local anaesthetic alone. If this option is suitable for you, there is no anaesthetic fee.

Fee estimates are a guide only

All fee estimates, surgical, hospital, anaesthetic, pathology, are based on the procedure as booked. They are a guide, not a guaranteed final cost. Your actual fee may be higher than estimated if, for example:

  • Your procedure takes longer than the time estimated
  • A prosthesis or device is used that was not anticipated at the time of the estimate
  • You unexpectedly need to stay overnight after surgery, for any reason
  • Additional materials or fixation are required beyond what was planned

Any device or prosthesis that Dr Tomlinson anticipates needing will be listed to the hospital in advance, so it can be included in your hospital fee estimate. Unplanned changes made during surgery for your safety or the best surgical outcome cannot always be predicted in advance.

Getting your estimate

If you are considering a hospital procedure we routinely provide you with a surgical fee estimate and request hospital and (where indicated) anaesthetic fee estimates so you have a clear picture of your total cost ahead of your admission.

These third party fee estimates are set and billed independently of the practice:

  • Anaesthetist: if your procedure needs an anaesthetist, their fees are set by them and vary between anaesthetists.
  • Radiology: you may choose your own radiology provider and can discuss their billing with them directly.
  • Pathology: histopathology for our patients is handled by Histolab. Microbiology for our patients is handled by Melbourne Pathology.

Why we don’t provide surgical fee estimates without a prior consultation

We are not able to provide surgical fee estimates to people who email or phone requesting a figure. This is not a barrier we put in your way.

An accurate estimate depends on the specific Medicare item number or numbers for your planned operation, and on your individual circumstances. These are only known after Dr Tomlinson has assessed you. A figure given without them could be wrong, which would defeat the purpose of informed financial consent.

The way to receive an accurate written quotation is to book a consultation. See the “Our fees” tab on this page for our consultation fees.

Helpful resources

Two independent resources can help you understand medical costs:

  • Medical Costs Finder (Australian Government Department of Health): typical costs for common private specialist services. It is a guide only and is not a quotation for your care.
  • AMA Guide to Informed Financial Consent (Australian Medical Association): a plain-English guide, developed with medical colleges, explaining costs and the questions worth asking.

Preadmission forms

Please complete your hospital preadmission forms at least 7 days prior to surgery. This will streamline your hospital admission process, making the process more efficient for you. 

Surgical Fees

We require payment of your surgical fees 7 days in advance. You can pay by credit card (no Amex or Diners Club) over the phone or direct deposit. To pay by credit card please contact us on (03) 9427 9596 so that we can take payment over the phone. Direct deposit details are located on your financial consent forms. We do not take payment for third parties (eg the hospital, your anaesthetist) although we do take payment for garments and any other consumables listed on your fee estimate. If you have any questions regarding the amount to be paid please contact us on (03) 9427 9596.

You will be given an initial receipt for your payment on the day of surgery. The final itemised surgery receipt is created after your surgery has been completed, to ensure that the item codes match with the surgery performed. This is the receipt that you can submit to your insurer or Medicare (if applicable).

Check with your Insurer

If you haven’t already, we recommend that you ask your Private Health Insurer (if applicable) about:

  • whether you are covered for the proposed surgery in hospital (your insurer will need the 5 digit item number on your fee estimate to answer this)
  • if you have any excess or co-payments applicable to your cover

If you unexpectedly discover that you are not covered for the surgery please contact our office to discuss your options. 

Your Anaesthetist

Dr Tomlinson works with a number of specialist anaesthetists. The name of your anaesthetist will have been provided to you in your surgery information. If you wish to contact your anaesthetist in the days leading up to your procedure please contact our rooms so we can provide you with the contact details. 

The Hospital

  • The Avenue Hospital is located at 40 The Avenue, Windsor VIC 3181 and can be contacted on (03) 9529 7377. More information about The Avenue Hospital is available online at https://www.theavenuehospital.com.au

Fasting Instructions

We will advise you of your admission and fasting times the business day before your surgery. If your surgery is being performed under sedation or under general anaesthetic then you must fast prior to your surgery. If your surgery is being performed under local anaesthetic only (ie if you are not having sedation or general anaesthetic) then you do not have to fast prior to the surgery.

Food: A light meal may be taken up to 6 hours prior to sedation or general anaesthetic. This light meal should not include fried or fatty foods or meat, as these foods can delay the emptying time of your stomach.

Fluids: Clear fluids up to 200ml per hour may be taken up to 4 hours prior to sedation or general anaesthetic – please stop drinking 2 hours before you arrive at the hospital. Clear fluids include water, fruit juices without pulp (orange juice with pulp is not acceptable), clear tea (tea with milk is not acceptable), and black coffee (coffee with milk is not acceptable). Alcoholic drinks are not acceptable.

Medications: You may continue your usual oral medications unless otherwise requested by Dr Tomlinson or your anaesthetist.

Specific instructions need to be followed if you are diabetic or on blood thinning medications; please discuss these with Dr Tomlinson (for blood thinning medications) or your anaesthetist (for diabetic medications).

What to bring with you

Please bring the following items with you on your surgery day:

  • Your Medicare card, insurance details, pensioner cards, DVA cards etc
  • A list of any allergies
  • Contact details for a responsible adult/ contact person
  • Relevant X-rays, CT scans, ultrasounds, MRI scans
  • A list of any medications or your actual medications if staying overnight
  • Wear comfortable clothes
  • If you are staying overnight – pyjamas/ sleepwear, change of clothes, toiletries

We also recommend that you bring something to read or keep yourself occupied with. We endeavour to minimise waiting times but even for relatively small procedures the total time in hospital can be several hours with the admission process, getting ready for surgery, being seen by Dr Tomlinson and your anaesthetist, the surgery and the recovery time. It is possible that the exact time of your surgery may be delayed if an earlier operation takes longer than anticipated; however, we ask you to be patient and calm if this occurs, your time will come!

A relative or support person is welcome to attend with you, or can arrive/ return after your procedure to take you home. Please provide your nominated person’s contact details, and the hospital staff will call them to confirm the time they can collect you. Please leave valuables at home or in the care of someone you trust when they come in with you.

Leaving The Hospital

The length of time that you spend in the hospital depends on the type of procedure and anaesthetic you have. The hospital staff will make sure that you are safe to go home and that your questions have been answered before you depart. If you have sedation or a general anaesthetic we require that an able bodied, responsible adult is available to accompany you home and stay with you for 24 hours. You must not drive, drink alcohol, sign legal documents or operate heavy machinery for 24 hours after having sedation or general anaesthetic. You must not drive after hand surgery until you are able to grip the steering wheel strongly with both hands. 

Please don’t hesitate to contact us on (03) 9427 9596 if you have further questions.

Thank you for choosing to have your surgery with Dr Jill Tomlinson.

An operation is a big event for a child and often a bigger one for their parents. Children cope far better when they know what is going to happen, in words they understand, at a time that suits their age. This page brings together practical guidance and the resources we think are worth your time.

It is general information. The instructions specific to your child come from the hospital and from the anaesthetist looking after them on the day. Where the two differ, follow the hospital.

At a glance

Ages: We operate on children from age 2.
Where: The Avenue Hospital.
When: Younger children are usually booked on a fortnightly Tuesday morning list.
Anaesthetist: Young children are cared for by a paediatric anaesthetist.
Fasting: Follow your admission letter, not any website. Times depend on your child’s age and the time of the operation.
How long: Arrive 90 minutes before the scheduled start. Home one to three hours after the operation finishes.
Parents: One parent can come into theatre until your child is asleep.
Overnight stay: Not expected. These are planned day surgery operations.
Going home: Plan a quiet rest of the day at home with someone with your child. You will be given instructions about pain relief and looking after the wound before you leave.

Where and when your child’s operation happens

Children’s operations are done at The Avenue Hospital.

Younger children are usually booked on a fortnightly Tuesday morning list. This is deliberate. A morning list means a shorter fast, which matters a great deal to a small child, and it means your child is cared for by a paediatric anaesthetist.

If there is a reason a particular day would be easier for your family, ask. We will tell you what is possible.

All of these are planned, elective operations. Your child will go home the same day unless you are told otherwise.

When to tell your child

The Victorian Department of Health’s Better Health Channel sets out timing by age, and it is sound advice.

Around 2 to 3: Talk to them just before you go. Time is an abstract idea at this age and early warning mostly creates worry without understanding.

Around 3 to 5: One to two days ahead. That gives them time to play it out with a teddy or a doctor’s kit, which is how children this age process an idea.

Around 6 to 12: About a week ahead. They understand more and they need time to build their own coping strategies.

13 and over: Several weeks ahead. They will want to think about it, look things up, and ask questions in their own time. Being left out is worse than being told.

What to say

Words that help

  • Use plain, familiar words rather than medical ones.
  • Name the good reason.
  • Describe the anaesthetic as a special sleep that is different from ordinary sleep: they will not feel anything, and they will wake up when it is finished.
  • Say what will be the same. You will be there when they go to sleep, and you will be there when they wake up.
  • Check they have understood by asking them to tell it back to you in their own words.


Words to avoid

  • “Cut”, “open you up”, or “put you to sleep” in a way a child might connect with a pet being put down.
  • Framing anything about the operation as a punishment, or as something that happened because of what they did.
  • Promising it will not hurt at all. Promise instead that everyone’s job is to keep them comfortable and that you will tell them the truth.

SPANZA’s EPIC project has worked examples of exactly how to phrase this for different ages and different operations: How to talk to kids about their operation (https://epickids.org.au/how-to-talk-to-kids-about-their-operation/).

Fasting

Your child needs an empty stomach before an anaesthetic. Anaesthetic medicines make it harder to protect the airway, and stomach contents that get into the lungs can cause serious harm. This is why an operation is delayed or rescheduled when fasting instructions have not been followed.

Follow the instructions in your admission letter, and from your anaesthetist, and nothing else. Fasting times depend on your child’s age, the time of their operation and the hospital’s own policy.

That includes overriding what you read elsewhere. General hospital web pages are written for adult day surgery patients and often say something like “nothing to eat or drink after midnight.” That is not necessarily what applies to a child on a morning list. Your admission letter and your anaesthetist are the authority. If they say something different from any website, including this one, follow them.

Younger children are booked onto a morning list partly to keep the fast as short as possible.

Two points worth knowing:

  • Fasting guidance for children has changed. Several Australian children’s hospitals now allow small sips of clear fluid much closer to the operation than the old rule allowed, because long thirsty fasts leave children miserable without adding safety.
  • Some things are not clear fluids even though parents reasonably assume they are. Milk of any kind, jelly, and smoothies are treated as food, not drink.

If anything in your admission letter is unclear, or if your child has diabetes, takes regular medication, or is breastfed or formula fed, ring our office or your anaesthetist’s rooms before the day rather than guessing.

Needles, numbing cream and the drip

For many children this is the part they are most frightened of, and it is the part where preparation makes the biggest difference.

  • Many children have a drip (a cannula) put into a vein. Young children have anaesthetic gas through a mask instead and have the drip put in once they are asleep. Your anaesthetist will discuss which is right for your child, and older children can sometimes choose.
  • Numbing cream is usually put on the skin beforehand. It takes time to work, which is one reason admission times can seem early.
  • You can hold your child rather than have them held down. Comfort positioning, where a child sits on a parent’s lap or chest, is safer for staff and far less distressing for the child.
  • Distraction genuinely works. A device, a song, bubbles, or a conversation about something else entirely.
  • Tell the anaesthetist beforehand if your child has had a difficult experience with needles. They can plan around it.


On the day

  • You will be asked to arrive 90 minutes before the scheduled start time. That time is used for admission, checks, and getting numbing cream on early enough to work.
  • Bring a comfort item. A teddy, a blanket, a familiar toy. This matters as much for a twelve year old as for a three year old, even if the twelve year old will not say so.
  • Bring something for yourself. There is waiting.
  • Dress your child in comfortable, easy clothes. Pyjamas are fine.
  • One parent can come into the operating theatre and stay until your child is asleep.
  • Staff will take your phone number so they can call you into recovery as your child wakes.
  • Expect to leave one to three hours after the operation finishes, depending on the operation and on how your child recovers from the anaesthetic.


How your child goes to sleep, and what it looks like

This surprises parents who have not seen it before, so it is worth knowing in advance.

As the anaesthetic takes effect, children often go through a brief stage where they wriggle, their breathing sounds different, their eyes may roll, and they may snore or cough. This looks alarming. It is normal, your child is already anaesthetised, and they will not remember it.

The most useful thing you can do at that moment is stay calm, because your child reads you.

Waking up

  • Recovery nurses will call you in when your child is waking. Some children are already awake, some are still drowsy.
  • Some children wake agitated or confused. This is common, it settles, and children do not usually remember it. A familiar toy helps. Medication can be given if needed.
  • Feeling sick is common and treatable. Say something rather than waiting.
  • Your child may have a sore throat or croaky voice for a few hours.
  • When they can eat and drink is decided on the day by the anaesthetist and the surgical team.

Questions worth asking the anaesthetist

  • What is the plan for how my child goes to sleep, mask or drip?
  • Can my child choose?
  • Can I stay until they are asleep?
  • What is the plan for pain relief after the operation, and what do I give at home?
  • My child has had a hard time with needles before. What can we do differently?
  • When exactly does fasting start, and what can they drink and until when?

Frequently Asked Questions

Can I stay with my child while they go to sleep?
One parent can come into the operating theatre and stay until your child is asleep.

Will my child remember the operation?
No. Your child will have no memory of the operation itself. Most children also have no memory of the restless stage as the anaesthetic takes effect, or of any confusion while waking.

What if my child is unwell in the days before the operation?
Contact the practice rather than deciding yourself, and do not simply turn up and hope.

The decision is made together by you, Dr Tomlinson and the anaesthetist. The anaesthetist has the final say on whether a child is too unwell to be anaesthetised safely. Dr Tomlinson advises on whether the operation is time critical or can safely wait.

As a general guide:

  • Not usually a reason to postpone on their own: sniffles, or a lingering cough that is settling after a viral illness. Children pick up viruses constantly, and waiting for a completely clear run can mean waiting a very long time.
  • Reasons a planned operation will be postponed: fever, a wet or productive cough, or any breathing difficulty such as croup or an asthma flare. These meaningfully increase the risk of an anaesthetic, and a planned operation is not worth that risk.

Ring us. It costs you a phone call and it can save you a wasted morning.

How long will we be at the hospital?
Plan on most of the morning. You will be asked to arrive 90 minutes before the scheduled start time, and you will usually leave between one and three hours after the operation finishes, depending on the operation itself and on how quickly your child recovers from the anaesthetic. Add the length of the operation in between. Do not book anything else into that day.

Will my child stay overnight?
No. These operations are planned as day surgery and your child goes home the same day. You would be told well in advance if anything different were planned for your child.

Can my child bring a toy?
Yes, and we encourage it. A familiar toy or blanket is genuinely useful, in the anaesthetic room and again in recovery.

My child is very frightened of needles. What should I do?
Tell us before the day rather than on the day. There are real options: numbing cream, going to sleep with a mask instead of a drip, comfort positioning so your child is held by you rather than restrained, and distraction. These work much better when they are planned.

Should I tell my child there might be a needle?
Yes. Children who are told the truth cope better, and children who discover they were misled find every future appointment harder. You can be honest and reassuring at the same time.

What if my child refuses on the day?
It happens, and staff have seen it many times. Tell the nurses and the anaesthetist rather than trying to manage it alone. There is usually more flexibility than parents expect.

If you have a question before the day

Most of what you need will already have been covered in your consultation, during the booking process, or in the emails you receive before surgery. Please check those first.

If your question has not been answered there, contact the practice by phone or email. We would much rather answer a question beforehand than have you worrying about it, or have the operation delayed on the day because something was unclear.

Resources we recommend

For parents


For children