openforbusinessCOVID news: Elective surgery restrictions have been lifted and we will resume all elective surgeries from 28 September. Please note that all patients who are scheduled for elective surgery admission are required to undertake a COVID test, to obtain a negative ("not infected") result prior to admission, and to self-isolate from the time of test to admission. As Epworth Cliveden remains indefinitely closed Dr Tomlinson does not have Epworth operating lists at this time, but her operating lists at The Avenue and Glenferrie continue. 

DrTomlinsonvideoconsultationWe are seeing patients via videoconsultation where it is clinically appropriate to do to maximise the patient and staff safety under the new COVID normal. Enhanced hygiene meaures in our rooms include acrylic screens, masks, hand sanitiser, face shields and physical distancing-related changes; long (48 minute) consultations and our See and Treat service have been adjusted under our COVIDsafe plan to include the use of telehealth to reduce face to face time.

Victorians are in this together and together we will get through this. Thank you for your understanding as our community works through these unprecedented times together (last updated: 22 September 2020).

We appreciate that your time is valuable. We endeavour to run as close to schedule as possible and to provide you with all the information you require to make informed decisions about your treatment. Please help us to do this by providing us with your medical history, preparing a list of any questions and bringing any x-rays or other results and scans that are relevant to your condition. Please also ensure that you check in to the virtual waiting room via your computer or device (or alternatively are available to answer your phone, if you elect to have a telephone consultation) five minutes prior to your appointment.

We ask all patients to submit this form before the initial appointment. If you have any questions about the form, please ask.        

Patient Registration Form

Do I need a referral?

Yes, a referral from your GP is required to book most new patient appointments, and if you are to claim part of the cost of your consultation and surgery from Medicare. Medicare rebates are not available for cosmetic surgery.

How much will it cost for the initial consultation?

Our initial standard consultation fee is $300; this fee is payable on the day for all patients including Workcover and TAC patients. The fee is subject to a Medicare rebate of $76.15 with your doctor's referral. Cosmetic consultations are not eligible for a Medicare rebate. If you have a Workcover or TAC claim number you will be able to receive a reimbursement of approximately two thirds of the consultation cost from Workcover or TAC. Payment is expected on the day of the consultation; if you do not pay on the day of the consultation you will incur an additional 10% administrative fee. Payment is expected on the day of the consultation; if you do not pay on the day of the consultation you will incur an additional 10% administrative fee. 

Long consultations are charged at $400. This includes consultations for labiaplasty, male breast surgery and cosmetic surgery. During the COVID19 pandemic we are separating these consultations into an initial telehealth consultation followed by a separate face to face consultation for an examination on another day.  

What if I can’t make my appointment and need to change or cancel?

For standard appointments we require that you provide one business day notice by phone or email if you will not be able to be present face-to-face or via phone or videoconference for your scheduled appointment. Appointments that are cancelled or rescheduled with less than 24 hours notice will attract a full consultation fee of $300. If you are late for your appointment this will reduce the amount of time that you will have to see your surgeon, which may make it necessary for you to schedule an additional appointment - so please make sure you are checked in to the virtual waiting room on your computer or device at the time of your appointment, or alternatively have your phone line open and ready to accept our call.

**NB Long appointments are not currently available under our COVIDsafe plan - patients will instead be offered an initial telehealth appointment, followed by a face to face appointment** For long appointments we require that you provide 5 business days notice by phone or email if you will not be able to attend your scheduled appointment. Appointments that are cancelled or rescheduled with less than 5 business days notice will attract a full consultation fee. If you are late for your appointment this will reduce the amount of time that you will have to see Dr Tomlinson, which may make it necessary for you to schedule an additional appointment - so please allow sufficient time to travel to your appointment and to find parking. 

What should I send through prior to my appointment?

We require that you send us your GP's referral before we can book you an appointment. Please also send through:

  • The three page form mentioned above; this will include your Medicare or Veterans' Affairs card number and expiry, and any health insurance details (private health, Workcover or TAC claim number and date)
  • Details of all relevant x-rays, scans, nerve studies and other test results
  • A list of your medications if these do not fit within the space provided on the Patient Registration form
  • If you are having a telephone or video consultation, please provide photographs of any relevant area. 

Website Disclaimer

This website is authored by Dr Jillian Tomlinson, a fully qualified plastic, reconstructive and hand surgeon who practices in Melbourne, Australia. This website aims to inform patients and health professionals about hand surgery, illness prevention and the practice philosophy of Dr Jill Tomlinson. This website's content is designed to complement, not replace, the relationship between a patient and his/her own doctor. The information is not intended to replace the advice of a health professional. This website does not host or receive funding from advertising or from the display of commercial content.