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Videoconsultations are conducted via our dedicated virtual clinic to maximise patient and staff safety. We require that all patients provide a referral prior to booking an appointment. We are currently booking routine, non-urgent new patient appointments many months ahead, and as such we recommend that patients with suspicious skin lesions (not biopsy proven skin cancers) seek biopsy and/or treatment from a provider with a shorter waiting list. Dr Tomlinson does not offer cosmetic surgery services or consultations and surgical services where a Medicare Rebatable Item Code does not apply; this includes adult otoplasty, injections for palmar hyperhidrosis and labiaplasty. 

Communication, Privacy, eHealth and My Health Record

Written by Dr Jill Tomlinson on .

Our practice adopts eHealth practices wherever practicable to streamline processes, improve communication and maintain the security of patient information. 

This includes

Patient privacy

We respect patient privacy. All patients are provided with a privacy consent form which details the collection and use of personal information, and explains how this information will be used by this practice.

Our practice privacy policy can be accessed here. It explains how we collect, store, use and disclose your personal information; how you may access your personal information; how we protect the quality and security of your personal information; how you may seek correction of any personal information we hold; and how you may make a complaint about our handling of your personal information.

How is secure messaging used?

Secure messaging systems including ArgusHealthLink and MedicalObjects are used by our practice to send patient letters to your referring doctor. In many instances your doctor may send his or her referral to our practice via these systems. These electronic systems are faster and more secure than the traditional methods of fax or mail and use no paper. These messaging systems are encrypted so they are more secure than standard email. 

What is the My Health Record?

"My Health Record is the new name of the national digital health record system. Having a My Health Record means your important health information like allergies, medical conditions and treatments, medicine details, test or scan reports can be digitally stored in one place."

If you have a My Health Record this means that your treating doctor and our practice nurses can access your My Health Record at any time when we need to, unless you tell us that you do not want us to access it, or you set your privacy settings to restrict our access. We can also manually upload an Event Summary that contains important summary information about your treatment (including, for example, the type of prosthesis used in your surgery, or your pathology results). If results and Specialist Letters are uploaded to your My Health Record this means that if you visit another doctor in the future there is a record, which you have access to, of what happened in the past. We do not currently upload Specialist Letters to your My Health Record as our software vendor has not developed this functionality.

More information about My Health Record, including privacy options and frequently asked questions, is available at the My Health Record website.  

What the My Health Record is not

The My Health Record does not replace electronic health record systems held by your treating doctors and practitioners. It does not replace secure messaging systems used by your referring doctor and our practice to communicate about your care. 

Only a selected portion of the information that is held in your medical records will be uploaded to your My Health Record. For example, your general practitioner may upload a summary document of your health, but will not upload details about about every consultation that you have. 

Similarly, your consultation notes from our practice will not be uploaded to My Health Record. We do not anticipate that every consultation or procedure will result in an upload of information to your My Health Record

You can request that a specialist upload specialist letters and summary information to your My Health Record, and you can also request that he or she not upload information to your My Health Record. However, uploading information is a manual process that is undertaken by your healthcare provider, and just as only a minority of Australians currently have a My Health Record, many healthcare providers are currently unable to access to My Health Record. This practice is able to access and upload documents to My Health Record, but other specialists may not be able to. 

The My Health Record does not replace the need for you to 

  • provide a referral, if you wish to receive Medicare Benefits for your treatment
  • bring scans or x-rays and CDs of radiology investigations to your consultation

How can I register for a My Health Record?

Visit the My Health Record website here for instructions on how to register for a My Health Record.

How do I consent to the use of My Health Record?

If you have a My Health Record you are taken to have given consent for your healthcare providers to access your My Health Record as part of your healthcare.  If you do not wish for us to access your My Health Record you can a) set access controls on your My Health Record, or b) advise us that you do not wish for us to access your My Health RecordIf you do not wish for us to upload information to your My Health Record please advise us.

If you do not wish for any healthcare provider to access or upload information to your My Health Record then we recommend that you contact the Australian Digital Health Agency to cancel your My Health Record

We may access your My Health Record while you are an active patient of this practice, for the purposes of:

  • accessing your Shared Health Summary, Specialist Letters or Event Summaries (should any exist)
  • uploading an Event Summary
  • uploading a Specialist Letter (once our software vendor develops this functionality)

You can monitor which healthcare organisations have accessed or updated your My Health Record by checking online or by calling the Australian Digital Health Agency on 1800 723 471.

What information may be included in an Event Summary?

If we upload an Event Summary to your My Health Record it will identify our practice as the organisation that uploaded the information, and may include:

  • the date of your procedure or surgery
  • your pathology or radiology report(s)
  • details of any adverse reaction(s), such as a reaction to antibiotics or analgesic medications

If you detect that any of the information is incorrect you can request that we remove the Event Summary. We can then upload an Event Summary with the correct information. It is not possible to edit documents that have been uploaded to My Health Record, but they can be deleted and replaced. 

What information may be included in a Specialist Letter?

If we upload a Specialist Letter to your My Health Record it will identify our practice as the organisation that uploaded the letter. The letter will contain the words in the letter written by Dr Tomlinson to your referring doctor and any interested parties (for example, your hand therapist). It may include your contact details, descriptions of your symptoms, your hand diagnosis, your proposed treatment plan, your medications, your medical problems, your pathology or radiology results and details of your examination findings.

Any Specialist Letters that are uploaded to the My Health Record system are uploaded on the basis that they may be useful to you or to a party other than the person or persons that the letter is addressed to.


For more information on how you can manage access, privacy and security within My Health Record please click here


Website Disclaimer

This website is authored by Dr Jillian Tomlinson, a fully qualified plastic, reconstructive and hand surgeon who practices in Melbourne, Australia. This website aims to inform patients and health professionals about hand surgery, illness prevention and the practice philosophy of Dr Jill Tomlinson. This website's content is designed to complement, not replace, the relationship between a patient and his/her own doctor. The information is not intended to replace the advice of a health professional. This website does not host or receive funding from advertising or from the display of commercial content.