Practice Policies

Written by Dr Jill Tomlinson on .

Privacy Policy

Click here to download Dr Jill Tomlinson Plastic and Reconstructive Surgeon's Practice Privacy Policy.

Complaint Handling Policy

Click here to view Dr Jill Tomlinson Plastic and Reconstructive Surgeon's Complaint Handling Policy.

Late Arrival Policy

Patients are allocated a specific appointment time and duration of consultation. We encourage patients to arrive 10 minutes early to their first appointment so that they can complete patient registration forms prior to their consultation (see Your Initial Consultation).

While we will endeavour to accommodate patients who arrive late to their appointment, the duration of your consultation will be reduced by the amount of time that you were late for your appointment. You may be asked to return at a later time or on another day. Your consultation fee will still apply.

Missed Appointment Policy

We require 24 hours notice by phone if you will not be able to attend your scheduled appointment. Standard appointments that are cancelled or rescheduled with less than 24 hours notice will attract a full consultation fee of $300. Long appointments that are cancelled or rescheduled with less than 5 business days notice will attract the full consultation fee of $400. 

Online Privacy Policy

Click here to view Dr Jill Tomlinson Plastic and Reconstructive Surgeon's Online Privacy Policy

Zero Tolerance of Aggression Policy

Our practice has zero tolerance towards either verbal or physical aggression. Any patient who is deemed to be aggressive will be asked to leave the premises and will be removed from our patient list.