openforbusinessCoronavirus update: We are seeing patients via videoconsultation where it is clinically appropriate to do so to maximise the patient and staff safety. Enhanced hygiene meaures in our rooms include acrylic screens, masks, hand sanitiser, face shields and physical distancing-related changes. We are closed on Fridays. 

Nurse Beth continues to provide ear molding services face to face on Mondays and Tuesdays. Due to limited appointment availability we are only scheduling ear molding appointments for infants aged less than three months.

There are  currently restrictions on performing elective surgery in Victorian hospitals, as private hospitals are accommodating aged care residents as well as providing nursing staff for aged care residences. We are currently taking bookings for and scheduling emergency and category 1 surgeries at The Avenue and Epworth Freemasons. We are taking bookings for category 2 and 3 surgeries from 21 September, or as soon as the pandemic situation permits. Please note that all patients who are scheduled for elective surgery admission are required to undertake a COVID test and obtain a negative ("not infected") result prior to admission. 

Victorians are in this together and together we will get through this. Thank you for your understanding as our community works through these unprecedented times together (last updated: 10 August 2020).

Private Health Insurance

Written by Dr Jill Tomlinson on .

Private health insurance coverage varies considerably from policy to policy, so the out of pocket costs associated with surgery vary for each patient. We endeavour to provide every patient with accurate Informed Financial Consent for their hospital treatment. As part of this we advise each patient to contact their health insurance company and the hospital where they will be treated to discuss the expected out of pocket costs of hospital treatment. For more information on Informed Financial Consent for privately insured patients please visit the Private Health Insurance Ombudsman's website. 

Private Health Insurance Hospital Excess or Co-Payment

Your hospital excess or co-payment is the amount of money that you have to pay if you are admitted to a private hospital. In some instances this is $0, in other instances it is $250 or $500 or more. Your health insurance fund will be able to advise you of the amount. 

Important: Private Health Insurance Exclusions and Restrictions

Does your private health insurance cover you for plastic surgery and accidents? If you have private health insurance it is important to look at the exclusions and fine print in your policy. 

Some private health insurance companies have an exclusion for accidents if you do not seek treatment within 72 hours of the injury. This means that if you have a "minor" accident and you decide to wait and see if your bruising/strain/sprain gets better that your private health insurance may refuse to cover the costs of any subsequent treatment. 

Some private health insurance companies have exclusions for plastic and reconstructive surgery. On first glance this might seem fine, if you think that "plastic surgery" means cosmetic surgery. However, plastic surgery involves skin grafts for burns, microsurgical repairs of hand injuries and breast reconstruction after cancer. 

As the Private Health Insurance Ombudsman's website states: "If your policy excludes or restricts Plastic and Reconstructive Surgery, this means there are over 1600 surgical procedures in the Medicare Schedule under the plastic and reconstructive category which your policy either does not cover or covers only to a limited extent. The procedures which you are not covered for can become clinically necessary at any stage of your life." 

For more information on private health insurance exclusions and restrictions please visit the Private Health Insurance Ombudsman website. 

Cosmetic surgery

Cosmetic surgery is not covered by Medicare or private health insurance.

Website Disclaimer

This website is authored by Dr Jillian Tomlinson, a fully qualified plastic, reconstructive and hand surgeon who practices in Melbourne, Australia. This website aims to inform patients and health professionals about hand surgery, illness prevention and the practice philosophy of Dr Jill Tomlinson. This website's content is designed to complement, not replace, the relationship between a patient and his/her own doctor. The information is not intended to replace the advice of a health professional. This website does not host or receive funding from advertising or from the display of commercial content.